New dashboards for our enhanced SmartHub: Connect
08 Nov 2017 - Port Elizabeth (ZA)
Taking track and trace beyond just visibility – we are launching two new features in our SmartHub: Connect visibility product.
Upon order capture, all orders go through a validation process, while failed orders go to the rejected order portal where customer service can check the error, fix the issue, and re-submit, giving our customers peace of mind knowing that no incorrect orders have gone through. This new feature smooths operational flow, reduces courier fines and most importantly ensures customers get the correct order on time..
We recently partnered with Perspex South Africa for its warehousing and distribution, providing the rigid substrate market leader with end-to-end solutions..
"Our state-of-the-art SmartHub: Connect portal provides full integration with Perspex South Africa’s order management systems, complete with a client facing layer, that offers data visibility and order management,” said Paul Lawrence, Managing Director, South Africa, Tigers.
"This will allow Perspex South Africa to provide clients with timely and accurate delivery information, and improved delivery times.”
At Tigers, we believe in personal investment in our customers, and therefore a key feature of SmartHub: Connect is to capture customer feedback via a community page, giving customers the power to pave the way for new features.
For more information on SmartHub: Connect and our eTigers Enterprise Solution, contact your in-country representative.
Tags: tracking, smarthub: connect, IT, products